Quality Moving Experts

I am shocked by all the great reviews. This was hands down the worst experience of my life and was filled with many objective statements that ended up being false. The move took significantly longer than originally anticipated. Once the payment was started, the effort was minimal. We were told that a truck was ready and a family who was military was actually headed out to the same part of the country. I have no idea if it was true or not. I just know all our items were placed on a truck for them to just sit there for days and days. Maybe that family did have their items on there too. I have no idea. Calls and messages were left with no response. At one point, I called from another number right after I called and it was picked up even though my original was not. My calls were being screened. I have messages saying items would be delivered by a certain date and then never happened. The one delivery guy did not speak English and made this process of unloading extremely difficult. He did seem to speak money though out of all the things saying we had to pay even more money after an already agreed upon amount. I could not recommend this in any sort of good conscience. This has to be one of the worst experiences of my life. Stay away!

Move size: 2 Bedroom Home Service cost: $5000

The staff was amazing! Everything went very well with my move. All of my belongings were packed accordingly and nothing was broken or damaged during the move. They were also on time, which seemed unbelievable since my address is very hard to find. I explained to the lady on the phone that my home is actually hard to locate with the GPS directions since it is off into a wooded area, but the truck was actually 30 minutes earlier than whatI had been expecting. A special thanks to Brooke who was very professional in her role. In the future, I would definitely use this company again and would recommend them to anyone. Thank you for making what I thought was impossible, possible.

Move size: 2 Bedroom Home Service cost: $2350

Not sure how anyone has rated this company well. They completely took advantage of me every step of the way. The only time I’ve been able to be in contact with them is when they wanted money.

I wanted to make sure that I posted about my terrible experience with Quality Moving Experts so that I can save someone for making the same mistake that I did.

I had signed up on a website for estimates for moving from TN to FL, and they reached out to me to offer their services. The lady I spoke with was extremely pushy, and they acted as if they were doing me a huge favor. I was suckered into their promises, and my initial quote for moving was about $2000.

I went through all of the belongings I would be moving, measured them to get an accurate inventory, and once I submitted that, my quote had jumped to over $4000. This new quote was given to me three days before I was moving, which was l not enough time to find another company, so they knew they had me over a barrel.

When the movers showed up, it was a company called InstaMovers out of Alabama. They told me the brokerage company (Quality Moving Experts) had way under-quoted me for the cost per cubic feet, and by the end of the day when my belongings were loaded, my new total had grown to over $6000. The movers also told me that the brokerage company does this regularly, and they were very used to having to significantly increase charges upon arrival.

I was told when signing up with Quality Moving that I could give them one week notice for when I was ready to have my belongings delivered; I found that this was not the case either. InstaMovers told me they could not give a window of time of when they could deliver my things. They said they would let me know when my stuff could be loaded on the truck from their warehouse. I emailed and called them several times to find out more information, and the best I got was that they would give me a 24-hr deliver window after the undetermined time it took to get my belongings loaded to the truck. I received a call two weeks later on a Sunday night stating that the movers would arrive with my belongings at 7 or 8 AM the following morning. I told the guy I spoke with that I would not have a way to get the remaining amount of money I owed- which they wanted in cash- by that time Monday morning and he said they could not unload the truck it until they had cash in hand. I had just driven from Tennessee to Florida and did not want to carry that amount of cash on me. The moving truck arrived at 8 AM and sat on the street outside of my home until 9 AM without any communication. At 9 AM the driver came to the door and demanded his money so they could begin unloading. I had to leave my home to go get the money after waiting on them an hour to come to my door, so they charge me an extra $200. Then they charged me an $175 because they said they “could not” pull into my driveway with the truck, although there was plenty of room as my driveway makes a U through our front yard. Then they charged me an additional $250 for a “bulk carry fee” for a large buffet table I had. And because I wasn’t able to get cash with the less than 24 hours notice I was provided, they charge me $275 to put my remaining balance on a credit card. At the end of the transaction, the moving ended up costing me over $8000.

The movers did not deliver on there promise to set my furniture back up properly. They left my dining room table in pieces, my couch in pieces thrown on top of one another, my mattress is still wrapped in plastic with the beds disassembled, and too many items to name that were completely broken. They dropped my grill in the backyard and dented it, and my workout bench was missing a foot so it is no longer usable. I was told to contact the moving company and they would replace it, but at this point I have reached out through phone calls, leaving voicemails, and sending multiple emails with no response from Quality Moving Experts or Precise Moving. They have made zero effort to make anything right or replace any of my broken items.

Please take my long story and horrible experience as a warning to avoid Quality Moving Experts and Precise Moving and Storage LLC at all costs! I have never been treated this horribly was customer service in my life, and I’m out $8000.

Move size: 3 Bedroom Home Service cost: $8000

Run away from this sketchy company. They wanted to charge me over 40% of the deposit after I canceled my reservation the same day after they changed the price twice on me for adding some items I forgot to mention before. I had to dispute the charges with my credit card company after they tried to make me sign a non disparagement agreement, meaning not to review them on social media in a negative way. They shouldn't be in business at all, and Google should investigate their ratings and reviews. Because all the recent 5 star reviews you see on Google are not from actual customers. They're either from their employees or paid bots.

Move size: 1 Bedroom Home Service cost: $1700

Price went up $900 even after I removed items from quote. Took over a month to get furniture. Could not communicate with movers because they spoke little English. Called this company six times to find my furniture but received no useful info. When they wanted me to sign contract, I was told they had a truck going in that direction anyway. When living in a hotel for a month while trying to find our furniture, I was told they couldn't find a driver to go to our area. I will never use again.

Move size: Partial Move Service cost: $3100

Absolutely worst company I have ever dealt with. They tried to hide the fact that they are a broker to get me to sign then booked the most unprofessional movers who showed up late in a rented budget truck and were extremely rude besides. They refused to give me paperwork to sign stating final costs, intentionally kept switching languages hoping I wouldn’t understand, wanted to load my things then quote me a price, no one was available on their emergency contact when I needed help, couldn’t tell me an estimated delivery date, couldn’t tell me where my things would be stored in the meantime. Needless to say I didn’t let them take my items. They ruined my move and even though I’ve already paid over $600 as a “deposit” all they offered to refund me is $133 and they want me to sign a settlement document besides. This company is a joke. I would never recommend doing business with them. They deserve zero stars. Here are some things I was told:

“We have a truck already scheduled going that way with room because someone canceled last minute”

“Don’t answer phone calls from any other moving companies”

“Don’t go and look us up online”

“Another moving company is trying to ruin us and is posting the bad reviews”

“No we don’t know who your mover will be we are still scheduling it”

“What you’re paying is a deposit for the move, not a one time broker fee for arranging it”

“Let’s load everything on the truck then I’ll give you a price”

“I have no idea when a delivery date will be or where your things will be stored, someone will contact you”

Worst company I’ve ever dealt with, do not book your move with these people.

Move size: 3 Bedroom Home Service cost: $2000

We had a bid in for another company and got a call from this company which bid low. We knew it would cost more because we hadn’t finished packing and our timeline was changed due to the contract on our house we were selling fell through twice. When we actually had a date, the movers charged us 200 more but I understood because we had changed it. What they don’t tell you is that the actual cost is double. They refused to take my husband’s commercial toolbox so we had to rent a UHaul which added another 1,000.00 to the cost. What they don’t warn you is that you need to pack enough items to get you through until they decide to deliver. This is a broker and you have no choice of actual movers. The customer service is horrible- they don’t return calls or emails- I have to constantly call them. We moved into our home on August 27th and it is now 2 months later. The moving company has been to Florida several times in that time period but our move has not been delivered nor do we have an estimate of when it will be. I cannot order my items to be picked up and shipped from another mover because we have no idea where our stuff is. We have been told to contact the mover directly but they don’t answer my calls either and I feel if I have given (QME) them money as a broker, this should be their job. You don’t get the actual contract to review until your items are loaded and when we complained, we were told that we would still have to pay the moving company to load and unload our items along with trying to find a moving company the same day. Quality Moving Experts does not allow for us to speak with the owner (he is a silent owner) and Spartan Moving does not return my calls. I have been told 3 times that my items should be delivered within a week and 3 times they have apologized and said my items were not picked up. They are not forthcoming and do not communicate. We are now well over the 30 business days, and I have no idea the condition of my items. I have complained to BBB, Dept of Transportation and have placed a complaint with the Attorney General and have been told that there are multiple complaints with both Quality Moving Experts and with Spartan Moving. They should not be able to continue poor business practices until they resolve the issues at hand.

Move size: 3 Bedroom Home Service cost: $9800

This company is a SCAM. In January Quality Moving Experts sent a moving company (Evergreen) that tried to upsell me and when I refused they left and did not come back - literally left me at my storage facility with fifty boxes. The second company (MissionTransportation) they sent the following week did not have any intention of delivering my items (though QME repeatedly told me my items had been packed on a truck awaiting delivery). For months I kept on Quality Moving Scammers and they kept assuring me my items were on the way.

After FOUR months and no delivery I located my goods in a warehouse in San Diego and hired another company to get them to Wisconsin. When my shipment arrived I found out someone had stolen my golf clubs (not fancy but they’re important to me). I have the photos and inventory with the clubs on them. They’ve not yet replaced my clubs.

Thankfully the subcontractor gave me a refund of my deposit and an apology for not delivering my belongings.

Unfortunately: After all the headaches and delays QME won’t do the same. QME is refusing to give me my deposit of $1034 back unless I sign a settlement agreement holding them harmless.

I’m not sure they’re even a moving company. THEY ARE A SCAM. Avoid this company at all costs.

Move size: 2 Bedroom Home Service cost: $3000